NOTE: Customers who received FieldAgent™ through our dealer network should contact the dealer directly to change subscription terms. The below actions are applicable only to Sentera-direct customers.
To modify your subscription, you'll first need to log in to the billing portal. You can do this by completing the below steps.
1. Visit https://fieldagent.sentera.com and log in.
2. Click "Admin" in the upper right.
3. Click the "Billing/Licenses" tab in the left-hand navigation menu.
4. Click the link on the right to visit your "Billing Portal".
Once there, complete the following steps.
1. Click "Configure" on the "Plan Details" line, next to your FieldAgent™.
2. Re-allocate your subscription to the desired tiers using the provided drop down menus. For example, if you're upgrading a viewer subscription to a pro subscription, you'll need to set the viewer drop down to "0" and the Pro drop down to "1".
3. Click "Preview Changes" and review the confirmation for accuracy.
4. Click "Save Changes" to complete the change.